> ## Documentation Index
> Fetch the complete documentation index at: https://docs.myaidin.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Where to Get Help

> How to reach Aidin support and check system status

If you need help using Aidin, our support team is here for you. Use the channels below to reach us, and check the Aidin Status page for real-time information about platform availability.

## Contact support

<Columns cols={2}>
  <Card title="Email" icon="envelope" href="mailto:support@myaidin.com">
    **[support@myaidin.com](mailto:support@myaidin.com)**

    Best for non-urgent questions, how-to requests, and issues that include screenshots or attachments.
  </Card>

  <Card title="Phone" icon="phone" href="tel:+13214710999">
    **321.471.0999**

    Best for urgent issues affecting patient care or referrals in flight.
  </Card>
</Columns>

## Support hours

Aidin support is staffed **Monday through Friday, 8:00 AM – 6:00 PM Eastern**. For after-hours urgent issues, please call the support line and follow the prompts.

## Check system status

Before opening a ticket, it's often helpful to check whether Aidin is experiencing a known incident.

<Card title="Aidin Status" icon="info" href="https://status.myaidin.com">
  View live platform status, current incidents, and the history of past events at **status.myaidin.com**.
</Card>

## What to include when contacting support

To help us resolve your issue as quickly as possible, please include:

* Your name, organization, and role
* The environment you're using (e.g., production vs. sandbox)
* The referral, authorization, or patient ID involved (if applicable)
* A description of what you were trying to do and what happened instead
* Screenshots or screen recordings, when possible
* The approximate time the issue occurred