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If you need help using Aidin, our support team is here for you. Use the channels below to reach us, and check the Aidin Status page for real-time information about platform availability.

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Contact support

Email

support@myaidin.comBest for non-urgent questions, how-to requests, and issues that include screenshots or attachments.

Phone

321.471.0999Best for urgent issues affecting patient care or referrals in flight.

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Support hours

Aidin support is staffed Monday through Friday, 8:00 AM – 6:00 PM Eastern. For after-hours urgent issues, please call the support line and follow the prompts.

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Check system status

Before opening a ticket, it’s often helpful to check whether Aidin is experiencing a known incident.

Aidin Status

View live platform status, current incidents, and the history of past events at status.myaidin.com.

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What to include when contacting support

To help us resolve your issue as quickly as possible, please include:
  • Your name, organization, and role
  • The environment you’re using (e.g., production vs. sandbox)
  • The referral, authorization, or patient ID involved (if applicable)
  • A description of what you were trying to do and what happened instead
  • Screenshots or screen recordings, when possible
  • The approximate time the issue occurred